28 Mar A Top-Secret “Enterprise Pricing” Growth Hack
Your Pricing Will Evolve
“When it comes to SaaS, pricing is not a set it and forget it event. The longer you’re in business, the more customers you interact with and that use your product, the more you learn… the more you will evolve your pricing.
Whether it’s to better align with your customers (always a good reason), or because you left money on the table (most companies start out by pricing too low, not too high), or because you want to segment your pricing tiers to reflect more accurate use cases, your pricing will evolve over time.
My suggestion to startups is to keep it simple out of the gate… to the point where I say unless you have a compelling reason not to do this, stick with one pricing plan and unlimited users (you can price against a different, probably more valuable metric but this model encourages as much use as possible).
Then you watch and interact with your customers, observe and learn from customer behavior both in-app and beyond, and over time you’ll start to see patterns emerge that will indicate how you might further segment pricing.
One way to really understand your bigger customers – or at least prospects at first – is to tell those that “need more” (whatever that means, but a lot of folks that might self-identify as “Enterprise” customers may immediately assume they need more) to contact you.
This may be uncomfortable for some entrepreneurs who just want that self-service, “no-touch” experience… that passive revenue (that doesn’t actually exist)… but talking to customers is pretty much never a bad thing.
And talking to customers that want to pay you MORE than the other customers is also not a bad thing.